Buyback Terms & Conditions
Connected Solutions Group, LLC ("CSG," "we," or "us") offers services ("CSG Services") through which you can sell certain electronic products ("Products") after receiving a buyback offer ("Offer") from CSG by identifying your Product and its condition (each transaction, a "Buy Back"). You must agree to abide by the following terms in order to use the CSG Services and/or the CSG Websites.
BY SENDING CSG A PRODUCT AND/OR UTILIZING CSG SERVICES, YOU SIGNIFY THAT YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS, WHICH MAY BE AMENDED AT ANY TIME BY POSTING THE AMENDED TERMS ON THE CSG WEBSITES. ANY AMENDED TERMS WILL BECOME EFFECTIVE IMMEDIATELY UPON POSTING. CSG RESERVES THE RIGHT TO TERMINATE OR SUSPEND YOUR USE OF CSG SERVICES IF YOU DO NOT COMPLY WITH THIS AGREEMENT (AS DEFINED BELOW) OR ANY OTHER CSG POLICY OR PROCEDURE, OR FOR ANY OTHER REASON WE DETERMINE, IN OUR SOLE DISCRETION. YOU AFFIRM THAT IF YOU ARE USING CSG BUYBACK SERVICES ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND SUCH ORGANIZATION OR COMPANY TO THIS AGREEMENT.
1. About These Terms
These Terms and Conditions govern any offer that you make or receive to sell your Product(s) to or through CSG. Furthermore, these Terms and Conditions govern your use of CSG's services, including connectedsolutionsgroup.com (collectively, the "CSG Websites"), the CSG Services, and any and all applications included therein. Together with any supplemental terms or policies that accompany a specific transaction, feature, or application, they make up an agreement between you and CSG (the "Agreement"). You acknowledge that this Agreement is in electronic form and has the same force and effect as an agreement in writing. In this Agreement, the terms "you" and "your" mean an individual or entity exercising rights under this Agreement.
2. Requirements for Buy Back
In order to complete a Buy Back or any other transaction with CSG, you must:
- Provide true, up-to-date, and accurate account information about yourself and any Product you submit to us;
- Comply with all terms and conditions of this Agreement;
- Comply with all applicable laws and regulations, including all import and export laws as described in Section 15 below; and
- Be over eighteen (18) years of age and have the legal capacity to enter into agreements and to convey title and interest in any Product that you submit to us.
In order to receive payments for any Products in connection with a Buy Back, you must provide us with a valid email address at which you are able to receive email, a valid postal address at which you are able to receive mail, and your first and last name. CSG shall not be responsible for communication errors resulting from inaccurate or incomplete contact information. You are responsible for ensuring that you can receive emails from CSG, and CSG is not responsible for any emails that were not received by you because they were blocked or filtered as spam.
You understand and agree that if you fail to provide us with accurate and up-to-date information about yourself: (a) we will not be responsible for any misapplied Buy Back payments or Buy Back payments sent to a wrong address; and (b) any unclaimed funds may be subject to collection by governmental authorities under applicable unclaimed funds and escheat laws. You agree that we have no obligation to you if any of your unclaimed funds are turned over to governmental authorities in accordance with applicable law.
Notwithstanding the foregoing, if CSG opts to pay by check, said check will be valid for up to ninety (90) days from initial check issuance. After that date, uncashed checks shall become stale-dated and voided. If a new check needs to be issued, a service fee will be deducted from the original check total to cover stop payment and/or processing fees.
3. Product Eligibility
CSG determines, in its sole discretion, which Products are eligible for purchase by or through the CSG Services and CSG Websites, and for which eligible Products CSG will provide an offer or sell. CSG may terminate the eligibility of certain Products at any time and without advance notice.
4. Condition Defined for Buy Back
CSG uses five (5) basic Product conditions to grade Products for Buy Back: "New," "Like New," "Good," "Fair," and "Broken." Conditions can vary widely between categories and types of Products. Products shall be graded by CSG in its sole and absolute discretion. Condition definitions and categories are subject to change at CSG's sole and absolute discretion. If you are uncertain about your Product's condition, please seek guidance by contacting CSG.
5. Product Valuation
All offers will be based on CSG's own determination of the Product value in reliance on the accuracy of the information you supply us. CSG will use its discretion to determine the Product value, weighing factors that may include the Product's model, functionality, and condition, and whether necessary Product accessories have been provided by you.
Upon receiving an offer, you have the option of accepting or rejecting that offer. Acceptance indicates that you are willing to provide your Product to CSG at the offered price. If you do not accept CSG's offer, the specific transaction expires. If after rejecting the offer you change your mind and want to accept the offer, you will need to open another transaction with us, at which point, assuming the Product is still eligible for purchase, the new offer may be different, as Product prices are subject to change.
6. Fitness for Sale; Phone and Internet Service
You must have all right, title, and interest in any and all Products you seek to sell to CSG, and all Products must be able to be activated for new service (unless the Product is incapable of being activated because it is in "Broken" condition). The Products and the sale and shipment of such items to CSG:
- Must comply with all applicable laws, statutes, and ordinances, including without limitation all import and export laws as described in Section 15 below;
- May not infringe on third-party intellectual property rights (including copyrights, trademarks, patents, trade secrets, or other proprietary rights); and
- Shall not be counterfeit, stolen, or fraudulent.
You represent and warrant that the Products are free of any liens or encumbrances, including third-party software that may not be transferred or for which royalties are due. By using the CSG Services, you agree to indemnify CSG from all claims or losses sustained by CSG as a result of any breach of your representations and warranties.
It is your responsibility to discontinue phone, Internet, and/or any similar service on your Product prior to selling it to CSG. CSG is not responsible for any service charges related to your Product, whether you incur such charges before, during, or after your use of the CSG Services. It is also your responsibility to remove any security codes that would prevent use of any Product.
7. Sending CSG Your Product for Buy Back or Return
When packaging your Product, be sure to include all materials included in your description when we calculated your offer for Buy Back. For Buy Back, this may include software, accessories, adapters, and manuals. Failure to include any items you told us about when the offer was calculated, or sending us a Product that does not match your original description, may impact the final value of your Product and may result in a revised offer.
8. Removing Data from Your Product
For Products involving devices that store files and/or personal data on hard drives, memory chips, or the like, you must back up and store any data you wish to keep from your Product and remove any personal information from the Product before you send your Product to us for Buy Back. CSG's standard practice is to remove all such data from the Product; however, CSG makes no guarantee that it will do so.
By sending CSG the Product, you agree to release us from any claim as to the Product, the data stored in such Product, or any information on any media used in conjunction with the Product and which you send to CSG (whether in connection with a Buy Back), or for such data's security, integrity, confidentiality, disclosure, or use. CSG is not responsible for: (a) any loss suffered by you due to any data that is not erased from the device and transferred to a third party; or (b) any loss of data after you submit the Product to us.
9. Product Inspection; Offer Recalculation
Your Buy Back Product must be delivered to the carrier within seven (7) days after you accept the original offer provided by CSG (the "Delivery Period"), or the offer shall automatically expire. Packing and shipping recommendations provided to you by CSG should be followed in order to avoid possible damage to or loss of the Product in transit.
CSG will inspect all Products that are received. CSG has the option to accept or reject the Product, including without limitation the right to reject any Product not conforming to the description you provided to us, any Product modified in such a way that it no longer conforms to the original factory specifications, any Product no longer complying with applicable laws or regulations (e.g., FCC rules, etc.), and/or any Product damaged or lost in transit. If CSG rejects the Product for any of these reasons, the original offer automatically expires and is rescinded.
CSG reserves the right to revoke the original offer and provide a revised offer for the Product if: (a) the Product and/or materials are not as described; (b) the Product is received by CSG after the Delivery Period; and/or (c) CSG receives Product(s) that are different from those identified when your offer was calculated.
As described above, CSG typically honors the offer price you receive for your Product for a period of fourteen (14) days, and sometimes for a longer period of time in connection with a temporary extended price-lock offer (each a "Price-Lock Offer"). Notwithstanding any Price-Lock Offer, CSG always reserves the right to recalculate the original offer price and provide a revised offer for the Product if, during the Price-Lock Offer period, the market price for your Product has declined by more than thirty percent (30%). CSG shall determine the market price during such applicable period, and whether there has been any such decline, in its sole discretion. If you elect not to accept the recalculated offer price, your Product will be returned to you.
10. Recalculated Product Offers After Inspection
In the event that CSG recalculates the offer it provided for the Product after it has been received and inspected for Buy Back as described above, you shall have the option of accepting or rejecting the new offer. If you accept the new offer, you will be paid in the normal course and in accordance with this Agreement. If you reject the new offer, CSG will return the Product to you at the address from which it was originally sent.
CSG will give you a period of seven (7) days after CSG presents you with a recalculated offer via email at the address you provided to accept or reject the new offer (the "New Offer Period"). However, if the new offer is neither affirmatively accepted nor rejected by you during the New Offer Period, the new offer will be deemed to have been accepted by you, and you will be paid the new offer price in the normal course and in accordance with this Agreement. For the avoidance of doubt, your acceptance of the original offer and/or any new offer is final, and you may not change your mind later about accepting such offer.
11. Releasing Rights to Product
Once you send CSG your Product for Buy Back, CSG cannot and does not guarantee that it will be able to honor any request for return of the Product and/or any data or information contained in such Product. If CSG rejects the Product or you do not accept any new offer for the Product pursuant to Sections 9 and 10 ("Return Circumstances"), your Product will be returned to you as set forth in Sections 9 and 10.
12. Risk of Loss
You remain responsible for the risk of loss for the Products sent to CSG for Buy Back until delivery of the same to CSG. You are responsible for any damages that may occur to your Product while in transit. CSG is responsible for risk of loss when it opens the packaging containing your Product, and such responsibility ceases in the event CSG returns your Product to you for any reason. For the avoidance of doubt, in such event, risk of loss will be transferred to you once CSG delivers the package to the carrier for return to you, and you will bear the risk of loss while the Product is in transit.
13. Passing of Title
Title to the applicable Product sent to CSG for Buy Back passes to CSG upon CSG's acceptance of the Product for the original offer or the new offer, as applicable. If there is a Return Circumstance, title shall not pass and shall remain with you.
14. Non-Transferable
Any offer by CSG for your Product for Buy Back is non-transferable and not redeemable for any consideration other than what is offered by CSG.
15. Import and Export Laws
You agree to comply fully with all import and export laws, regulations, rules, and orders of the United States or any foreign government agency or authority, and you agree that you will not directly or indirectly transfer any Product without proper authorization from the U.S. and/or foreign government. You bear responsibility for, and assume all expenses relating to, your compliance with the described laws, regulations, rules, and orders, and for obtaining all necessary authorizations and clearances in order to convey any Product to CSG in connection with a Buy Back, including without limitation valuation, classification, and duties applicable to the import of any goods.
Please note: U.S. trade sanctions administered by the Office of Foreign Assets Control (OFAC) generally prohibit the importation into the United States (including U.S. territories), either directly or indirectly, of most goods, technology, or services (except information and informational materials) from, or which originated from, Cuba, Iran, Iraq, Libya, North Korea, Serbia, or Sudan; from foreign persons designated by the Secretary of State as having promoted the proliferation of weapons of mass destruction; named Foreign Terrorist Organizations; and designated terrorists and narcotics traffickers. You may not offer or provide to CSG for sale any Products that would violate the provisions of this Section 15.
16. Promotions
From time to time, and at CSG's sole discretion, CSG may offer promotional programs as an incentive. Promotions applicable to payments are applied as an increment to the final value of a Product, but they are not considered a change in that final value. Promotional programs have explicitly defined terms, including but not limited to expiration, usage per person and per transaction, and other limitations and restrictions. Unless otherwise stated, promotions must be applied by you before checkout. For the avoidance of doubt, once checkout is completed, promotions cannot be applied to the same transaction. CSG reserves the right, in its sole discretion, to cancel or refuse promotions.
17. Accuracy of All Information
CSG makes every effort to ensure the accuracy of all information you receive in relation to your Product. From time to time, however, there may be typographical errors, technical inaccuracies, pricing errors, or other errors or omissions. As such, and notwithstanding anything contained in this Agreement to the contrary, CSG reserves the right, at any time prior to payment to you, to:
- Correct an error;
- Change the offer — In the event the Product has already been sent to CSG for Buy Back, the changed offer will become a new offer subject to the processes set forth in Section 9 and Section 10. Otherwise, the changed offer will be a re-issued original offer, which you may accept or reject; or
- Void a transaction — If the Product was already sent to CSG, CSG will be deemed to have rejected the Product, resulting in a Return Circumstance subject to Section 11.
18. Privacy
Please refer to our Privacy Policy for information about how we collect, use, and disclose information about you.
19. Electronic Notices and Transactions
You agree to transact with us electronically, including without limitation agreeing to terms and conditions or offering to sell your Product by electronic means. You authorize CSG to provide you with terms and important notices about CSG and your transactions to an email address you provide to us, or by posting notices on an applicable page on www.CSGbuybackplus.com. It is your duty to keep your email address accurate and up to date, to maintain a valid email address, and to ensure that emails we send you are not filtered or stopped by spam filters or other types of email blocking functionalities. If you no longer desire to transact electronically with us, you may no longer use the CSG Websites.
20. Access
You are responsible for obtaining, at your own expense, all equipment and services needed to access and use the CSG Websites and the CSG Services, including all devices, Internet browsers, and Internet access. If you access the CSG Websites and the CSG Services through a mobile or wireless device, you are responsible for all fees that your carrier may charge you for data, text messaging, and other wireless access or communications services.
21. Use of CSG Services
By using the CSG Websites, you agree not to: (i) access any of the CSG Services by any means (including, without limitation, by use of scripts, web crawlers, or similar methods) other than through the user interface provided by CSG; or (ii) engage in any other activity that interferes with or disrupts the CSG Services or performance of the CSG Websites.
22. No Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE PROVIDE THE CSG SERVICES AND WEBSITES "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE," WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND. WE DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THE IMPLIED CONDITIONS OF SATISFACTORY QUALITY. WE MAKE NO REPRESENTATIONS THAT YOUR TRANSACTIONS WITH CSG WILL MEET YOUR REQUIREMENTS.
23. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CSG, ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OWNERS, OFFICERS, EMPLOYEES, AGENTS, DISTRIBUTORS, OR CONTRACTORS (COLLECTIVELY, THE "CSG PARTIES") BE LIABLE FOR ANY COMPENSATORY, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; LOSS OF OR DAMAGE TO PROPERTY; OR ANY CLAIMS OF YOU OR OTHER THIRD PARTIES WHATSOEVER WITH RESPECT TO YOUR TRANSACTIONS WITH CSG UNDER THIS AGREEMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, WARRANTY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF CSG AND THE CSG PARTIES (JOINTLY) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF THE CSG SERVICES AND CSG WEBSITES EXCEED THE GREATER OF (I) THE AMOUNT PAID, IF ANY, BY YOU TO US, OR (II) $100. THE LIMITATIONS SET FORTH IN THIS AGREEMENT WILL NOT LIMIT OR EXCLUDE LIABILITY FOR OUR GROSS NEGLIGENCE, FRAUD, OR INTENTIONAL, MALICIOUS, OR RECKLESS MISCONDUCT.
24. Indemnity
You agree to indemnify, defend, and hold harmless CSG and the CSG Parties from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of, or arising from, your violation or breach of any terms under this Agreement. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case you agree to cooperate with our defense of such claim.
25. Entire Agreement; No Waiver
This Agreement constitutes the entire agreement of the parties with respect to the subject matter hereof. The captions are used only as a matter of convenience and are not to be considered a part of this Agreement or used in determining the intent of the parties to it. No waiver by CSG of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Sections 6, 8, 11, 13, 15, 18, 19, and 22 through 29 shall survive termination of this Agreement.
26. Correction of Errors and Inaccuracies
The CSG Websites and any correspondence related to a transaction may contain typographical errors or other errors or inaccuracies, and may not be complete or current. CSG therefore reserves the right to correct any errors, inaccuracies, or omissions, and to change or update the same at any time without prior notice. CSG does not, however, guarantee that any errors, inaccuracies, or omissions will be corrected.
27. Modification
CSG reserves the right to modify this Agreement at any time. If you do not agree to the changes, you may discontinue using the CSG Websites and/or the CSG Services. Your continued use of any CSG Website and/or CSG Service after any such changes take effect constitutes your acceptance of such changes. Each time you submit a Product for sale to CSG, you reaffirm your acceptance of this Agreement as in effect at the time of such use. You are responsible for reviewing this Agreement each time you use the CSG Websites and/or the CSG Services. The last date this Agreement was revised is set forth below.
28. Applicable Law and Venue
THIS AGREEMENT AND THE TERMS OF SALE AND TRANSFER OF TITLE OF YOUR PRODUCT ARE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH VIRGINIA LAW AND, TO THE EXTENT APPLICABLE, THE LAWS OF THE UNITED STATES. NO CONFLICT OF LAWS OR PROVISIONS OF ANY JURISDICTION WILL APPLY TO THIS AGREEMENT. BY (A) CLICKING "ACCEPT," (B) SENDING CSG A PRODUCT, OR (C) USING ANY CSG WEBSITE AND/OR CSG SERVICES, YOU AGREE THAT ANY ACTION AT LAW OR IN EQUITY ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL BE FILED ONLY IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF VIRGINIA OR, IF SUCH COURT DOES NOT HAVE SUBJECT MATTER JURISDICTION, IN THE COURTS OF THE COMMONWEALTH OF VIRGINIA SITTING IN HANOVER COUNTY, AND YOU HEREBY IRREVOCABLY AND UNCONDITIONALLY CONSENT AND SUBMIT TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS OVER ANY SUIT, ACTION, OR PROCEEDING ARISING OUT OF THIS AGREEMENT. ALL DISPUTES MUST BE ADJUDICATED IN THE ENGLISH LANGUAGE.
29. Waiver of Jury Trial
You acknowledge and agree that any controversy that may arise under this Agreement — including any exhibits, schedules, attachments, and appendices attached to this Agreement — is likely to involve complicated and difficult issues. Therefore, you irrevocably and unconditionally waive any right you may have to a trial by jury in respect of any legal action arising out of or relating to this Agreement, including any exhibits, schedules, attachments, and appendices attached to this Agreement, or the transactions contemplated hereby.
Contact
If you have any questions, concerns, or suggestions regarding this Agreement, please feel free to contact us directly at 1.800.613.2218.