Starlink Service Terms

These Starlink Service Terms apply to every Order, SOW, Kit, and Service involving Starlink. They contain requirements imposed by Starlink that CSG is required to include in its Client agreements, together with additional terms reasonably necessary for CSG to provide and administer the Starlink offering. Client will ensure that all persons it authorizes to access, possess, install, operate, or use a Kit or Service comply with these terms. These obligations are material conditions of Client’s continued eligibility to receive the Kits and Services.

1. Eligible Client; Approved Use

1.1 Client represents that it is a duly organized business Client purchasing for its own internal enterprise use, not a residential consumer. Client may not resell, redistribute, lease, sublicense, provide as a managed resale offering, or transfer Kits or Services to another reseller, retailer, or unaffiliated user without CSG’s prior written approval and any required Starlink approval. Client may permit its employees, contractors, and other authorized users to operate the Software solely on Client’s behalf and subject to this Agreement.

1.2 CSG may terminate an affected Starlink Service or Order if Starlink terminates, discontinues, or withdraws CSG’s right or ability to provide that Service. When Starlink provides advance notice, CSG will use commercially reasonable efforts to provide Client corresponding notice. If Starlink requires an earlier termination, CSG may terminate on the earlier date.

1.3 Unless expressly approved in the Order and by Starlink, Client may not provide or use Kits or Services: (a) for a U.S. federal agency; (b) for military, paramilitary, intelligence, offensive or defensive military, or defense-contractor use; (c) for backhaul; (d) outside the approved service territory, registered service location, plan, or use case; or (e) for an unlawful, sanctioned, restricted, or prohibited end use.

1.4 Client may not sell, assign, lease, transfer, relocate, dispose of, or permit an unauthorized person to assume a subscription or use a Kit without CSG’s prior written approval. Client will promptly notify CSG before any requested location, ownership, control, legal-name, intended-use, or end-user change.

1.5 “Eligible Service Territory” means the country, region, geographic area, service address, or other territory identified in the applicable Order and approved by CSG and Starlink for the selected Kit, Service Plan, and use case. Availability in one location or under one plan does not constitute approval for use in another location, territory, or manner. CSG does not guarantee when or where Priority Service will be available outside the Eligible Service Territory. Client may not rely on apparent connectivity, coverage-map information, roaming capability, or temporary Service availability as authorization to use a Kit outside its approved territory, location, plan, or use case.

1.6 PNI, cross-connect, or Layer 2 backhaul services are not included unless expressly identified in the Order and separately approved by CSG and Starlink. Any such offering may require additional technical requirements, data-center arrangements, non-refundable initiation fees, recurring charges, and Client-procured cross-connects.

1.7 Network Management. Services remain subject to the selected Service Plan, data allocation, Starlink’s network-management practices, and any reasonable network-management practices expressly identified in the applicable Order. Client will not direct or require CSG to implement traffic shaping, throttling, filtering, prioritization, or other network-management practices that violate Starlink’s requirements. Performance limitations resulting from Client’s network, equipment, configurations, policies, or third-party services are not attributable to CSG or Starlink.

2. Service Plans; Usage; Client Portal

2.1 Availability and Activation. The applicable Order identifies the selected Service Plan, data allocation, service lines, approved use, and Eligible Service Territory. Availability, shipment, installation, and activation are subject to a successful service-availability check, network capacity, regulatory authorization, Equipment availability, and approval. Requested activation dates are estimates and do not guarantee that Service will be available on that date. CSG will assign and administer the applicable Service Plan. Services may not be available in all locations and are contingent upon factors such as network availability. CSG will do a Service availability check and then assign one of the Eligible Service Plans described in the Order to each Starlink Kit.

2.2 Client will not receive access to a Starlink customer or reseller portal. Client cannot independently activate a Kit, change a Service Plan, purchase or assign Data Blocks, purchase or opt into Top-Up Data, submit a Starlink support or warranty claim, or otherwise administer the Services directly through Starlink. All such requests must be submitted to and administered by CSG.

2.3 Data Allocation, Top-Up Data, and Plan Administration. Client’s use is subject to the Data Block, Pool Size, Pool Period, priority classification, usage limits, and other Service Plan terms stated in the applicable Order. Client authorizes CSG to administer the selected Service Plan and the Top-Up Data election stated in the Order. Client is responsible for all authorized Data Blocks, Top-Up Data, overage, Terminal Access, and other usage charges associated with its Kits, service lines, and users. A request for additional data or a plan change is subject to availability, applicable processing deadlines, Starlink approval, and then-current pricing. CSG will administer applicable plan settings and data allocations on Client’s behalf.

Depending on the selected Service Plan and Top-Up Data election, exhaustion of the applicable data allocation may result in automatic Top-Up Data charges, rate limitation, deprioritized performance, or loss of Service for the remainder of the applicable billing or Pool Period. Unused data expires and does not roll over or qualify for a refund except where the Order expressly states otherwise.

2.4 Usage information and threshold notices are based on data made available to CSG and may not be real-time. A delayed or unavailable usage notice does not increase Client’s data allocation or eliminate charges for data actually consumed. CSG will use commercially reasonable efforts to provide the reporting identified in the Order.

2.5 Conditional Priority Plan SLA. The Starlink Priority Plan Service Level Agreement (“Priority SLA”) applies only to a service line for which: (a) the applicable Order expressly identifies the Priority SLA as included; (b) the selected Service Plan, Kit, configuration, and location are eligible; and (c) Starlink has applied the Priority SLA to the service line. Data Pool Plans, Mini Kits, Impact Plans, and Bonded Gateways are not eligible. Unless expressly stated otherwise in the applicable Order, no service level agreement applies.

For an eligible service line, the Priority SLA provides a target of 99.9% Network Availability during each monthly billing period, calculated separately for each service line in accordance with Starlink’s measurement methodology. An outage counts toward the Priority SLA only when a powered Kit in active use is unable to connect to a Starlink Point of Presence continuously for at least sixty (60) seconds and the event is not subject to an applicable exclusion. The Priority SLA does not constitute a guarantee of speed, latency, throughput, coverage, support response time, repair time, or uninterrupted Service.

Starlink automatically measures and records qualifying Outage Time. If Client believes that an outage was not automatically detected, Client must notify CSG within ten (10) calendar days after the outage and provide the affected Kit and service line, the precise beginning and ending times in UTC, the location, and a reasonably detailed description of the outage. Failure to provide complete information within that period may prevent CSG from submitting a claim within Starlink’s deadline. Client may not submit a claim directly to Starlink. CSG will administer an eligible claim but does not independently determine whether a Priority SLA violation occurred.

Outage Time will not qualify to the extent resulting from or occurring during: (a) noncompliant or unauthorized use; (b) improper installation, obstruction, excessive tilt, or misalignment; (c) radio interference, unstable or unavailable power, Client’s network or non-Starlink equipment; (d) Sleep Mode or a device reboot; (e) rate limitation resulting from exhaustion of a data allowance; (f) use outside an approved or available Starlink service location; (g) force majeure; or (h) another exclusion identified in the incorporated Priority SLA.

Starlink determines whether a Priority SLA violation occurred. Client’s sole and exclusive remedy is a credit equal to the corresponding Service Credit actually issued to CSG by Starlink for the affected service line. The credit will be calculated using Starlink’s base recurring Service charge for the affected line, not the total amount invoiced by CSG for Equipment, installation, taxes, managed support, professional services, or other charges, and will be prorated or allocated among Kits as required by the Priority SLA. CSG may apply the credit to a future invoice after CSG receives it from Starlink. CSG is not required to advance a credit before receipt from Starlink.

Service Credits are non-transferable, expire twenty-four (24) months after issuance unless the applicable Order states otherwise, and have no cash value except to the extent CSG actually receives an attributable cash refund from Starlink. The Service Credit is Client’s sole remedy for a Priority SLA violation, outage, availability deficiency, or other failure by Starlink to satisfy the Priority SLA.

3. Changes to Plans, Prices, Equipment, and Terms

3.1 Starlink may change or discontinue service plans, prices, Kit versions, technical specifications, policies, features, territories, or terms. CSG may pass through any corresponding change, price increase, surcharge, restriction, or discontinuation. When CSG receives sufficient advance notice, it will use commercially reasonable efforts to provide at least thirty (30) days’ notice of a material change. Continued use after the effective date constitutes acceptance. If Client does not accept a material change, its remedy is to terminate the affected month-to-month Service before the change takes effect, subject to the Order term, non-cancellable commitments, and payment obligations. CSG does not guarantee fixed supplier pricing or unchanged service terms beyond Starlink’s commitment to CSG. When Starlink provides CSG sufficient advance notice, CSG will provide Client at least thirty days’ prior notice of a material change. If Starlink provides less notice or requires immediate implementation, CSG will notify Client as promptly as reasonably practicable. Non-material operational, security, compliance, or technical changes may take effect when implemented or posted. A change in Starlink pricing will not increase the purchase price of a Kit already invoiced to Client, but may affect future Equipment orders, Services, accessories, shipping, taxes, surcharges, or other charges not yet invoiced.

3.2 Plan and Data Changes. Client must submit requests for additional Data Blocks, Top-Up Data, plan upgrades, plan downgrades, pooling changes, or other Service changes to CSG. A requested change is subject to availability, Starlink approval, applicable processing deadlines, and the then-current pricing and terms. CSG is not responsible for a delay or inability to complete a requested change. Client is responsible for charges resulting from an authorized change or the Top-Up Data election stated in the Order. A change in Starlink pricing will not increase the purchase price of a Kit already invoiced to Client, but may affect future Equipment orders, Services, accessories, shipping, taxes, surcharges, or other charges not yet invoiced.

4. Installation, Site, and Property Requirements

4.1 General Installation Standards. Each Kit must be installed, operated, maintained, and used in accordance with the applicable Starlink Setup Guide, CSG’s written instructions, the approved installation design, and applicable manufacturer specifications. The Kit must be located with a clear and unobstructed field of view and securely mounted and protected against wind, weather, vibration, impact, dislodgment, and other reasonably foreseeable external forces. CSG will provide Client with, or make available to Client’s authorized personnel, the installation and operating instructions reasonably necessary for Client’s compliance. Client acknowledges that certain detailed installation or technical materials may be subject to the access and export-control restrictions in Section 9. A Setup Guide or other installation document establishes minimum installation and operating requirements but does not expand the scope of an SOW, authorize in-motion use, establish structural suitability, or transfer responsibility for permits, property approvals, or work not expressly included in the SOW.

4.2 If CSG performs installation under an executed SOW, CSG is responsible for performing the expressly included installation work in accordance with the SOW and the applicable workmanship warranty. Client is responsible for installation or other work performed by Client or by an installer, contractor, property manager, or other third party selected or engaged by Client.

4.3 Client Site Responsibilities. Regardless of who performs the installation, Client is responsible for ensuring compliance with Section 4.1 and for: (a) building codes, zoning requirements, ordinances, property restrictions, lease obligations, and landlord or owner requirements; (b) permits and governmental or property approvals; (c) suitable power, grounding, pathways, and Client network equipment; and (d) the accuracy of site, structural, network, and property information provided to CSG.

4.4 Client bears costs and risks of construction, penetrations, structural work, property alterations, permits, approvals, restoration, and removal unless an SOW expressly states otherwise. Client acknowledges the risks of permanent roof mounting and authorizes agreed penetrations. Client will not modify, alter, enclose, integrate, place under a radome, or install a Kit in a manner inconsistent with the Setup Guide or that changes transmission characteristics. CSG’s and Starlink’s prior written approval is required for a potentially performance-affecting modification. Unauthorized installation or modification may impair performance, void the limited remedy, and result in suspension or termination.

4.5 Client is responsible for confirming the structural suitability of the building, roof, wall, pole, foundation, vehicle, vessel, or other mounting surface unless structural engineering or certification is expressly included in the SOW. CSG’s visual survey is not structural engineering and does not certify the condition or load-bearing capacity of any structure.

4.6 After installation or acceptance, Client will maintain the installation area, preserve the Kit’s field of view, monitor the physical condition of the mount and cabling, and promptly notify CSG of damage, movement, loosened components, leaks, obstructions, or other conditions that could affect safety or performance.

4.7 Modifications, Repairs, and Relocation. Client will not, and will not permit any third party to, modify, alter, paint, enclose, integrate, disassemble, repair, drill into, place under a radome, cosmetically change, relocate, remount, or otherwise alter a Kit, mount, software, cabling, or related Starlink component in a manner inconsistent with the applicable Setup Guide or that may affect the Kit’s operation, safety, field of view, regulatory status, or transmission characteristics.

4.8 The Kits and Services are commercial communications products and are not designed or intended for offensive or defensive military use. A custom modification, integration, enclosure, radome, software change, or use with another system may alter the product’s export classification or create licensing, registration, marking, recordkeeping, technical-data, defense-service, or other requirements under ITAR, EAR, or other trade-control laws.

Client will not modify, integrate, export, reexport, transfer, support, or use a modified Kit unless CSG has provided prior written authorization after confirming all required Starlink and governmental approvals. Client may not independently determine that an exception, exemption, or license authorization permits the activity without CSG’s written confirmation. CSG and Starlink may limit or refuse support for a modified, integrated, relocated, or repurposed Kit.

5. In-Motion and Aircraft Restrictions

5.1 Conditional In-Motion Authorization. A Kit may not be installed or used on a moving vehicle or vessel unless the applicable Order or SOW expressly identifies the approved vehicle or vessel, Kit model, mount, Service Plan, operating territory, and in-motion use, and CSG has confirmed all required Starlink and regulatory approvals in writing. General equipment capability, plan availability, website content, or Help Center guidance does not constitute approval. A Starlink website, FAQ, Help Center article, plan description, or statement that a Kit is technically capable of in-motion use does not constitute approval under this Agreement. If such material conflicts with CSG’s applicable Reseller Agreement, the Reseller Agreement and Exhibit A control.

5.2 Client is solely responsible for determining and complying with laws and authorizations for in-motion use, ceasing use when entering an unauthorized location, using a structurally sound mounting surface and designated mount, and preventing dislodgement. Unauthorized in-motion use may void the warranty, cause immediate suspension or termination, and expose Client to liability for injury, death, or property damage. Client is responsible for continuously determining whether in-motion use remains authorized based on the Kit’s actual geographic location, vehicle or vessel type, route, speed, Service Plan, Kit model, mount, and applicable law. Client will immediately disable or cease in-motion use upon entering or approaching a location where such use is prohibited or not affirmatively authorized.

5.3 In-Motion Authorization. Use of Starlink Services in-motion may require additional authorizations. Starlink may seek authorizations for Client to use the Service and Kit in-motion within the territorial waters, airspace, or on land for certain jurisdictions. Client and Authorized Users are solely responsible for (a) understanding and complying with all applicable laws and regulations associated with the use of the Services and Kit in-motion, (b) obtaining any required authorizations, where necessary, and (c) ceasing use of the Services or Kit where necessary based on the Kit’s geographical location.

Notwithstanding any general reference to airspace or aviation services in a Starlink policy, website, plan description, or Help Center article, installation or use on an aircraft is prohibited.

5.4 In-Motion Installation Requirements. An authorized in-motion Kit must be installed using the proper designated mount on a structurally sound, stable, and horizontal mounting surface in accordance with the applicable Setup Guide. Client will not install or use a Kit on a vehicle or vessel that is unstable or cannot safely and securely support the Kit and mount. Client acknowledges that a Kit or mount that becomes loose or dislodged may cause a serious accident, bodily injury, death, or property damage.

If CSG performs the installation, CSG is responsible for the mounting workmanship expressly included in the SOW. Client remains responsible for the structural condition and suitability of the vehicle or vessel unless structural evaluation is expressly included in the SOW, and for operating and maintaining the vehicle, vessel, Kit, and mount after acceptance.

6. Software License and Intellectual Property

6.1 Software, firmware, and updates installed on or provided for a Kit are licensed, not sold. Subject to the Starlink Software License and Usage Terms identified in Schedule A-1, Client receives a limited, revocable, nonexclusive, nontransferable, and non-sublicensable license to use the Software in object-code form solely as installed on an authorized Kit, solely in connection with Client’s authorized use of the applicable Service, and only while Client remains authorized to possess and use the Kit and Service. Client may permit its Authorized Users to operate the Software solely on Client’s behalf and subject to this Agreement, but such permission does not constitute a sublicense or transfer.

Starlink and its licensors retain all right, title, and interest, including all intellectual-property rights and associated goodwill, in and to the Services, Kit designs, Software, firmware, Starlink websites and portals, specifications, documentation, trademarks, logos, photographs, and other materials or intellectual property provided or made available in connection with the Kits or Services (“Starlink IP”). Client’s purchase or possession of a physical Kit does not transfer ownership of any Starlink IP or grant any right other than the limited rights expressly stated in this Exhibit. No license or right is granted by implication, estoppel, exhaustion, or otherwise, except to the extent applicable law prohibits that exclusion.

6.2 Except to the extent applicable law expressly prohibits a restriction, Client will not, and will not permit another person to: (a) copy, modify, translate, adapt, or create derivative works from the Software; (b) reverse compile, reverse engineer, decompile, disassemble, or attempt to derive source code; (c) separate the Software from the authorized Kit; (d) distribute, sell, sublicense, rent, lease, transfer, or make the Software available to another person; (e) circumvent or disable a technological, security, access-control, or usage restriction; or (f) use the Software for any purpose other than operating the authorized Kit with the Services.

6.3 Client may not use the Starlink or SpaceX name, logo, photographs, trademarks, specifications, or other intellectual property in advertising, websites, public announcements, signage, promotions, or domain names; publicly characterize itself as an authorized reseller, representative, partner, affiliate, or agent; or announce the relationship without CSG’s prior written approval and any required Starlink approval.

This restriction does not prohibit a disclosure required by applicable law, regulation, securities rule, or court order, provided Client gives CSG advance notice when legally permitted and limits the disclosure to what is legally required.

6.4 The license may be suspended or revoked if Client breaches the applicable license terms or loses the right to possess or use the Kit or Service. The license ends automatically when the applicable Service terminates or Client’s authorized possession of the Kit ends.

6.5 Starlink may remotely install, update, replace, or modify Software or firmware from time to time. Client will not intentionally prevent or interfere with an authorized update. An update may affect functionality, compatibility, configuration, or performance, subject to the change provisions in this Exhibit.

6.6 Certain Software components may be governed by applicable open-source or third-party license terms. To the extent required by such terms, those terms apply to the applicable component instead of a conflicting restriction in this Exhibit. Nothing in this Agreement expands Client’s rights beyond those provided by the applicable open-source license.

6.7 Neither Party may use the other Party’s name or logo in a press release, case study, Client list, advertisement, or public announcement without the other Party’s prior written consent.

7. Starlink Policies and Lawful Use

Client and all users must comply with the then-current Starlink Acceptable Use Policy, Privacy Policy, Software License and Usage Terms, and other policies applicable to the Kits or Services, available through links supplied by CSG, the Starlink legal webpage, or the applicable Starlink portal. Starlink may amend these policies. Client may not use the Services for illegal, fraudulent, abusive, harmful, infringing, immoral, or prohibited activities and must comply with terms governing third-party products or services accessed through the Service.

Client and its authorized users will comply with all laws and regulations applicable to Client’s acquisition, possession, installation, access, operation, and use of the Kits and Services, including those concerning telecommunications, satellite and radio communications, spectrum, privacy, data protection, copyright, intellectual property, internet content, website blocking, internet access by minors, government access to data, cybersecurity, installation, permitting, in-motion operation, import, export, customs, sanctions, anti-money laundering, and anti-corruption.

Client and its authorized users will comply with the Starlink policies identified in Schedule A-1 and any other applicable Starlink policy that CSG subsequently provides or identifies to Client in accordance with the change provisions of this Exhibit. A policy available only through CSG’s or Starlink’s restricted portal will not become binding on Client until CSG provides Client an accessible copy, link, or written summary sufficient to identify the applicable requirements.

8. Privacy, End-User Reporting, and KYC

8.1 Client acknowledges and authorizes CSG to collect, use, screen, retain, and disclose to Starlink and its affiliates and service providers information concerning Client, its beneficial owners and control persons, locations, users, Kits, and Services. Information may include legal-entity name; addresses and jurisdiction; website; industry and use case; ownership and control information; identification or formation documents when reasonably requested; service territory and locations; plan and contract term; Kit identifiers; terminal and service-line counts; data consumption by location or country; Equipment and Services spend or revenue; and screening or compliance information.

8.2 Starlink may use the information for KYC and restricted-party screening, channel management, attribution, forecasting, product and network planning, incentive administration, audit, compliance, enforcement, and other legitimate business and legal purposes. Client authorizes CSG to facilitate direct Starlink communication when requested for support or compliance.

8.3 Client represents that it has provided all required notices and obtained all rights, consents, and legal bases necessary to collect, use, retain, and disclose personal information for the purposes described in this Section, including disclosures to CSG and Starlink and any applicable cross-border transfers. Client will comply with the privacy-notice requirements in MSA Section 11.4, provide accurate information, reasonably cooperate with required diligence, and promptly report material changes.

9. International Trade and ECA-Controlled Information

9.1 Client represents, warrants, and covenants that neither it nor its Affiliates, beneficial owners, control persons, intended users, or transaction participants is sanctioned, blocked, debarred, denied, or otherwise restricted. Client will not directly or indirectly export, reexport, transfer, release, divert, sell, provide access to, or use any Kit, software, technical data, material, or Service in violation of the International Traffic in Arms Regulations, Export Administration Regulations, OFAC sanctions, customs laws, anti-money-laundering laws, anti-corruption laws, or other applicable trade controls.

Upon execution of an Order and upon CSG’s reasonable request, Client will certify or re-certify its compliance with this Section in a form reasonably required by CSG or Starlink. Client will promptly provide accurate information concerning its identity, ownership, control persons, authorized users, transaction participants, locations, intended uses, and other information reasonably necessary for restricted-party screening, KYC review, licensing, or compliance verification. Restricted parties include persons identified on the Specially Designated Nationals List, Denied Persons List, Entity List, and other applicable governmental restricted-party lists.

9.2 Client will not move or use a Kit or Service outside the approved territory or location; divert it to an unauthorized country, person, entity, user, or end use; or use it for a prohibited military, intelligence, paramilitary, sanctioned, nuclear, missile, chemical/biological, or other restricted purpose. Client will provide information reasonably requested for screening, KYC, licensing, recordkeeping, or government inquiry and will immediately notify CSG of a potential violation or status change.

9.3 Unless CSG provides prior written authorization after confirming all required governmental and Starlink approvals, Client will not: (a) export or transfer SpaceX-controlled materials, hardware, software, or technical data outside the United States or to an entity organized outside the United States; (b) permit access to such items or information by anyone who is not a U.S. citizen or U.S. lawful permanent resident; or (c) email, discuss, display, transmit, or otherwise share SpaceX technical requirements, drawings, specifications, installation guides, installation materials, troubleshooting information, or similar controlled technical information with an unauthorized foreign person.

9.4 Client will ensure that employees, contractors, installers, consultants, and support personnel who receive or access SpaceX-controlled technical information are U.S. citizens or U.S. lawful permanent residents unless CSG gives the written authorization described above. A temporary work visa or work authorization alone does not satisfy this requirement. Client will maintain access controls and records sufficient to demonstrate compliance.

9.5 Client will maintain records reasonably sufficient to demonstrate compliance with this Section and will cooperate with a reasonable compliance review conducted by CSG or Starlink. Any review will be limited to information relevant to the Kits, Services, transaction parties, locations, and uses and will be conducted subject to applicable confidentiality and privacy requirements.

9.6 Client will not modify, integrate, export, reexport, transfer, support, or use a modified Kit unless CSG has provided prior written authorization after confirming all required Starlink and governmental approvals. Client may not independently determine that an exception, exemption, or license authorization permits the activity without CSG’s written confirmation. CSG and Starlink may limit or refuse support for a modified, integrated, relocated, or repurposed Kit. Unless a separate written SOW states otherwise, support is limited to standard commercial support for an unmodified Starlink product used for its approved commercial purpose.

9.7 Client will immediately notify CSG if Client or any owner, director, officer, employee, contractor, authorized user, intended recipient, or other participant in the transaction becomes listed, debarred, denied, blocked, sanctioned, or otherwise restricted by the U.S. Department of State, U.S. Department of Commerce, Office of Foreign Assets Control, or another applicable governmental authority.

10. Limited Warranty and Exclusive Remedies

10.1 Pass-Through Limited Remedy. Starlink provides its limited warranty solely to CSG. Client’s sole rights are the pass-through remedies expressly described in this Section. Client must submit a detailed written claim to CSG and may not submit a claim directly to Starlink. CSG will use commercially reasonable efforts to pursue an eligible claim. At Starlink’s option, remedy may include repair or replacement with new, different, or refurbished equipment or components. Replacement equipment is covered for the longer of three (3) months or the remainder of the original applicable period. Subject to exclusions and Starlink’s determination, the claim periods are:

Performance Kit (Gen 3): the later of thirty-six (36) months from CSG’s original purchase or twelve (12) months from initial activation, but all warranty remedies expire no later than forty-eight (48) months after CSG’s purchase.

All other Kits: the later of twenty-four (24) months from CSG’s original purchase or twelve (12) months from initial activation, but all warranty remedies expire no later than thirty-six (36) months after CSG’s purchase.

• Client must return the defective Kit, device, or component to CSG in accordance with CSG’s return instructions and within the stated deadline. If Client fails to timely return the defective item, Client will reimburse CSG for the replacement charge, shipping, handling, taxes, and other amounts charged by Starlink as a result of the failure to return it.
• Accessories and devices sold separately from a Kit are subject only to the warranty period expressly identified in the applicable Order, the applicable manufacturer warranty, or the remedy Starlink confirms to CSG. An accessory does not receive the Kit claim period merely because it is used with a covered Kit.

10.2 The repair, replacement, Service Credit, or pass-through refund, if any, actually made available by Starlink through CSG constitutes Client’s sole and exclusive remedy for a Kit defect, Starlink warranty breach, Service deficiency, outage, unavailability, or other act or omission attributable to Starlink. This limitation does not eliminate an express CSG professional-services or installation-workmanship remedy stated in the MSA or an applicable SOW, but such remedy applies only to CSG’s own work and not to a Kit defect, Starlink Service performance, network condition, or other Starlink matter.

10.3 An unauthorized or improperly performed modification, integration, repair, relocation, or installation may impair performance, result in suspension or termination, and void or limit the applicable warranty remedy. Starlink will determine, in its discretion, whether a modification materially degraded a Kit or Service or affected warranty eligibility. Client is responsible for costs, claims, damage, or rework resulting from Client’s or its contractor’s unauthorized modification.

10.4 Exclusions. No remedy applies to a failure, damage, malfunction, or underperformance resulting from: failure to follow instructions; obstruction of the Kit’s field of view; an unapproved radome; manual repositioning of a motorized antenna; unauthorized in-motion use; an incompatible installation environment; use with unapproved equipment or software; Client power, network, configuration, or interference issues; excessive active or parallel connections; unauthorized repair, disassembly, painting, alteration, modification, integration, relocation, or cosmetic change; spills; misuse, abuse, accident, vandalism, or neglect; ordinary wear or cosmetic damage that does not affect performance; planned or emergency maintenance; weather, fire, flood, lightning, earthquake, or other natural events; inability to obtain or maintain permits or authorizations; unexpected technical or security problems; or other events outside Starlink’s reasonable control. Starlink will determine, in its discretion, whether a claim is eligible and whether an exclusion applies. Unauthorized installation, alteration, integration, repair, relocation, misuse, accident, cosmetic modification, radome use, or other noncompliance may void the remedy.

This supplier-recovery limitation does not apply to liability arising solely from CSG’s breach of an express professional-services or installation-workmanship obligation. CSG’s liability for a Starlink-related claim is subject to MSA Section 13.3.

11. Disclaimer; Availability; Assumption of Risk

11.1 EXCEPT FOR THE EXPRESS LIMITED REMEDY ABOVE, THE KITS AND SERVICES ARE PROVIDED “AS IS.” CSG AND STARLINK DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY OF PERFORMANCE, COVERAGE, SPEED, LATENCY, CAPACITY, SECURITY, OR UNINTERRUPTED OR ERROR-FREE SERVICE.

These disclaimers apply to the maximum extent permitted by law and do not limit any non-waivable right under applicable law or the express CSG professional-services or workmanship warranty stated in an applicable SOW.

These exclusions and limitations apply regardless of whether the claim is based on contract, statute, tort, strict liability, negligence, or another legal or equitable theory; whether CSG, Starlink, or another protected party was advised of the possibility of the damage; and even if a limited remedy fails of its essential purpose.

11.2 Availability and performance depend on network capacity, location, field of view, obstructions, weather, Equipment, power, Client’s network, regulatory authorization, software, maintenance, and other factors. The Services are not intended or suitable as a mission-critical, emergency, medical, 911, safety-of-life, or sole communications service. Client assumes the risk of use and will maintain appropriate backup communications, power, security, and continuity measures.

11.3 CSG and Starlink are excused from delay, nonperformance, or liability caused by weather, acts of nature, fire, flood, wind, lightning, earthquake, inability to obtain or maintain permits or authorizations, unexpected technical or security issues, network/software/hardware malfunction, labor dispute, riot, civil disorder, governmental action, and technical malfunction or other events beyond reasonable control.

11.4 TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER STARLINK NOR CSG IS LIABLE FOR LOST PROFITS OR DATA, A DATA-SECURITY BREACH, LOST OR CORRUPTED DATA, COMPUTER FAILURE OR INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM A KIT OR STARLINK SERVICE. AGGREGATE LIABILITY FOR A STARLINK-RELATED CLAIM WILL NOT EXCEED THE LESSER OF (A) CLIENT’S PAYMENTS TO CSG FOR THE AFFECTED KITS AND SERVICES DURING THE SIX (6) MONTHS BEFORE THE EVENT OR (B) ONE MILLION U.S. DOLLARS, SUBJECT TO ANY LOWER MSA CAP OR EXCLUSION.

12. Suspension, Termination, and Upstream Dependency

12.1 Immediate Suspension or Termination. CSG may immediately refuse activation or suspend, restrict, or terminate affected Kits or Services if: (a) Starlink or a governmental or regulatory authority requires or directs it; (b) Client or an authorized user violates applicable law, a Starlink Policy, this Exhibit, or an approved use restriction; (c) Client or an authorized user participates in fraudulent, abusive, harmful, illegal, or prohibited activity; (d) an authorization, permit, approval, or legal basis necessary to provide the Service expires, is withdrawn, or ceases to apply; (e) CSG’s applicable Starlink agreement, account, Service Plan, or authority to provide the Service is suspended or terminated; (f) a force-majeure event prevents continued Service; or (g) continued Service presents a material legal, sanctions, safety, cybersecurity, network, or reputational risk. CSG will provide notice when reasonably practicable, but no advance notice or cure period is required when Starlink or an authority requires immediate action or when delay could increase legal, security, safety, or network risk.

12.2 Transition Period. If Starlink makes transition services available and applicable law permits, CSG may continue an affected Service for the period and on the conditions made available by Starlink. For a Data Pool Plan, continued Service may end upon depletion of the Pool Size or expiration of the Pool Period. Any other transition period will not exceed the period made available by Starlink and may be shortened or declined by CSG. Client must continue to comply with this Agreement and pay all applicable charges during the transition. CSG may refuse new Kits, additional service lines, plan expansions, relocations, or other changes not approved by Starlink.

12.3 Transition Cooperation. CSG may cooperate with Starlink or an authorized successor provider to facilitate an orderly transition of affected Services. Subject to applicable law and confidentiality obligations, Client authorizes CSG to provide Client’s account, contact, Kit, service-line, location, Service Plan, billing-status, and other information reasonably necessary to evaluate or complete the transition. Client will reasonably cooperate with transition instructions. CSG does not guarantee that Starlink or another provider will accept the transfer or provide the same pricing, plan, support, Equipment, coverage, or other terms.