Can I keep my existing business phone number with One Talk?

Yes. Number porting is part of every deployment, including main lines, direct dials, and toll-free. Port dates are scheduled around business hours so phones do not go dark mid-workday.

Does Verizon One Talk work across multiple locations?

Yes. One Talk supports extension dialing between sites, a shared Auto Attendant, and one admin portal covering everything. CSG runs multi-site rollouts in waves so every location ends up on the same configuration and install standard.

How long does a Verizon One Talk deployment take?

A single site is usually a matter of weeks end to end, and most of that is number porting lead time. Multi-site rollouts are scheduled in waves, with a dated plan provided at kickoff.

Can I keep my existing business phone number with One Talk?

Yes. Number porting is part of every deployment, including main lines, direct dials, and toll-free numbers. Port dates are scheduled around business hours so phones do not go dark mid-workday.

What is a One Talk hunt group?

A hunt group routes an incoming call through a list of people until someone answers, in whatever order you define: everyone at once, one at a time in sequence, or round-robin. CSG configures hunt groups during deployment and retunes them as teams change.

What happens to One Talk if the internet at my office goes down?

Desk phones need working internet at the site, so One Talk includes call handling rules that reroute calls during an outage. Mobile devices keep working over cellular. For locations that cannot afford to lose calls, a backup connection can be added separately.

Does Verizon One Talk work across multiple locations?

Yes. One Talk supports extension dialing between sites, a shared Auto Attendant, and one admin portal covering everything. CSG coordinates multi-site rollouts in waves so every location gets the same configuration and install standard.

How long does a One Talk deployment take?

A single site is usually a matter of weeks end to end, and most of that window is number porting lead time. Multi-site rollouts are scheduled in waves, with a dated plan provided at kickoff.

Business phone systems

Verizon One Talk, set up properly.

Q: What is Verizon One Talk?

Verizon One Talk is a cloud-based VoIP phone service for businesses. It gives your company one business number across desk phones, smartphones, tablets, and computers, with more than fifty calling features including Auto Attendant, hunt groups, call queues, business texting, and visual voicemail. The service runs on the Verizon network.

Q: Does CSG sell One Talk phones?

No. Handsets come through Verizon. CSG recommends the right devices for each space, runs the ordering process with Verizon on your behalf, and stages and provisions everything before it ships.

One number that rings every device. CSG designs your call flow, installs it, and answers when something needs to change.

Talk to a specialist Fix an existing setup

Verizon Platinum Elite Partner. Deployed at single offices and 50+ location franchise networks, nationwide.

What is Verizon One Talk?

Verizon One Talk is a cloud-based VoIP business phone service that runs on the Verizon network. Your business number rings a desk phone, a smartphone, and a laptop at the same time, or in whatever order you choose, and outbound calls show the business number no matter which device placed them.

It's available to any Verizon Business customer in the US at any size, with more than fifty business phone features included.

Auto Attendant

Callers route themselves instead of waiting on whoever picks up first.

Hunt groups

Calls roll through your team in the order you set, not into one voicemail box.

Call queue

Callers hold in line for the next available person on your team.

Simultaneous ring

Desk and mobile ring together, so nothing gets missed.

Call move

Start a call at your desk, walk to the car, keep talking.

Business texting

Text customers from the company number, not somebody's personal one.

Visual voicemail

Read voicemail instead of dialing in and writing numbers on your hand.

E911 location

An address registered on every line and kept current as you move.

How we work

Verizon provides the service. We do the work around it.

Three things happen between signing up and having a phone system that works.

Verizon One Talk desk phone on an office desk

Get the right phones

We work with Verizon so you don't have to.

CSG will recommend the right devices for each space so you get a device list matched to your needs instead of a catalog to guess from.

CSG technician installing and configuring a One Talk phone system on site

Install and configure it

On site, wherever your locations are.

Call flow design, Auto Attendant, hunt groups, extensions, voicemail, E911, and number porting. Our techs put the phones on the desks and our support trains your staff.

CSG support agent providing ongoing Verizon One Talk support

Keep it working

Long after go-live day.

New hire needs an extension. Sales wants a different ring order. The holiday greeting has to change. You send one message and it's handled with CSG Managed Support.

Speak to a One Talk specialist

62% of calls to small businesses go unanswered.

UBOTIKA

One Talk setup, deployment, and support

You approve the call flow. We do everything on this list.

Getting you live

Call flow design
Verizon ordering support
Number porting
Phone staging and provisioning
Auto Attendant and greetings
Hunt groups and queues
E911 registration
On-site install and training

Keeping you running

24/7 support desk
Adds, moves, and changes
Greeting and schedule updates
Hunt group retuning
Admin training for new staff
Device replacement
New location onboarding
Escalation into Verizon

"We'd bought One Talk already and couldn't get it configured right until CSG took it over."

Real Estate Business Customer

Hardware

One Talk desk phones and devices

Handsets come through Verizon. We build the device list around how each space is actually used, then run the order so you're not chasing it.

Desk phones

Front desk, private offices, and shared workstations.

Warehouse staff using cordless One Talk handsets

Cordless handsets

Warehouses, kitchens, and anywhere staff aren't sitting still.

Conference room with a One Talk conference phone

Conference phones

Room-sized audio for meeting spaces people actually use.

Verizon One Talk app on a smartphone and laptop

The One Talk app

iOS, Android, Windows, Mac. Works on other carriers' phones too.

Migration

Replacing a PBX or POTS lines with One Talk

We audit every line on your bill first, because not all of them belong on a VoIP system. Putting an alarm panel on the wrong path is how buildings fail inspections.

Moves to One Talk: main lines, direct dials, toll-free
Needs POTS replacement: alarms, elevators, fire, fax
Usually just gets cancelled: lines nobody has used since 2019

See POTS replacement

Where this matters most

One Talk earns its keep fastest where calls have to find someone who isn't at a desk.

Retail store using Verizon One Talk for store phone lines

Retail and franchise

Store numbers that roll to a district manager after hours.

Healthcare

Front desk and on-call routing that gets patients to a human fast.

Construction crew reached through One Talk on the job site

Construction and field

The office number reaches the job site. Dispatch gets crews directly.

Multi-location business using One Talk extension dialing

Multi-site services

Extension dialing between offices and one admin portal for all of it.

Why businesses bring us in

Verizon Platinum Elite Partner

Top-tier status, which means direct escalation paths inside Verizon when a ticket needs to move.

We've done this at scale

Two-person offices through franchise networks running fifty-plus locations on one standard.

Nationwide field techs

Installers on site wherever your locations are, running the same checklist at each one.

24/7 US-based support

People who pull up your configuration instead of asking you to describe it.

One number for everything

Phones, routers, connectivity, and installs through the same team.

We stay after go-live

Most of our One Talk relationships are measured in years, not weeks.

Verizon One Talk FAQ

What is Verizon One Talk?

One Talk is Verizon's cloud-based VoIP phone service for businesses. It gives your company one business number across desk phones, smartphones, tablets, and computers, with more than fifty calling features including Auto Attendant, hunt groups, call queues, business texting, and visual voicemail. The service runs on the Verizon network.

How much does Verizon One Talk cost?

One Talk is billed by Verizon per line, per month. What you pay depends on line count, device choices, and whether you're bundling with other Verizon Business services. We build a quote against your actual line count and compare it to what you're paying now.

Do I need Verizon wireless service to use One Talk?

You need to be a Verizon Business customer for the service itself. Your employees' mobile devices don't all have to be on Verizon, though. The One Talk app works on phones and tablets from other carriers, which makes it workable for BYOD teams.

Does CSG sell One Talk phones?

No. Handsets come through Verizon. What we do is recommend the right devices for each space, run the ordering process with Verizon on your behalf, and stage and provision everything before it ships.

Can I keep my existing business phone number?

Yes. Number porting is part of every deployment we run, including main lines, direct dials, and toll-free. We schedule port dates around your business hours so phones don't go dark mid-workday.

What is a hunt group, and will CSG set it up?

A hunt group routes an incoming call through a list of people until someone answers, in whatever order you define: everyone at once, one at a time, or round-robin. We configure them during deployment and retune them as your team changes.

Can One Talk replace my old PBX or POTS lines?

For anything a person answers, usually yes. Alarm panels, elevator phones, fire lines, and fax need a dedicated POTS replacement instead, because they carry compliance requirements a VoIP system doesn't meet. We audit every line and put each one on the right path.

What happens if the internet at my office goes down?

Desk phones need working internet at the site, so One Talk includes call handling rules that reroute during an outage. Mobile devices keep working over cellular either way. If a location can't afford to lose calls at all, a backup connection is a separate conversation we're happy to have.

Does One Talk work across multiple locations?

Yes. Extension dialing between sites, a shared Auto Attendant, and one admin portal covering everything. We run multi-site rollouts in waves so every location ends up on the same configuration and install standard.

How long does a deployment take?

A single site is usually a matter of weeks end to end, and most of that is number porting lead time rather than anything we control. Multi-site rollouts get scheduled in waves. You get a dated plan at kickoff, not a range.

Let’s Get Your Phones Working Like They Should

Tell us how many lines you have and how calls need to route. We'll come back with a plan, a quote, and a date.

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