Shipping policy

Shipping Policy

All orders ship from Connected Solutions Group, LLC in Mechanicsville, Virginia, to addresses within the United States.

Processing Time
Orders are usually processed and shipped within 2 to 6 business days, depending on product availability and quantity. Orders are processed in the order they’re received, and expedited orders (Priority and Express) are prioritized to meet their delivery deadline.

Shipping Options and Cost
Available shipping methods and costs are shown at checkout. Sales tax is based on the shipping address, not the billing address.

Tracking
Once your order ships, you’ll receive an email with tracking information.

Damaged Packages
If your package arrives damaged, refuse delivery from the carrier if you can. If you accept it, note the damage on the carrier’s delivery record, keep the item and all packaging as it arrived, and contact us within 15 days of delivery so we can arrange inspection and a claim.

Lost or Missing Packages
If tracking shows your package was delivered but you didn’t receive it, contact us within 15 days of the ship date. We’ll open an inquiry with the carrier, and if the package is declared lost, we’ll reship your order. We aren’t responsible for packages sent to an incorrect or incomplete address provided at checkout.

Replacement Units
Approved replacements for defective units ship by Ground at no cost.

Returns
For returns, exchanges, and warranty replacements, see our Returns & Shipping Policy.

Contact
Connected Solutions Group, LLC
8529 Meadowbridge Rd, Ste 300, Mechanicsville, VA 23116
1.800.613.2218 | sales@thisiscsg.com