CSG offers the following warranties on devices under these conditions:
- New from the manufacturer
- Certified A-Stock
- UD-Stock
New From Manufacturer Warranty
CSG will honor the manufacturer's warranty (make and model dependent) on OEM components and devices.
CSG cannot guarantee a full manufacturer's warranty on some units. Time left on warranty may vary. Please contact Connected Solutions Group if you would like additional copies of your Invoice.
Certified A-Stock Warranty
"A-Stock" devices are deemed fully functional for operation and rated "excellent" cosmetic condition or better by certified CSG technicians. All devices are factory reset and wiped before shipment. A-Stock device IMEI/MAC IDs are guaranteed good for activation. Devices will include applicable accessories. Be aware that devices may have had a brief prior activation history. The warranty coverage period begins on the date of purchase. All customers with an approved RMA Number will receive a prepaid UPS Ground shipping label, and CSG will cover return shipping costs.
All "A-Stock" devices include a 180-day warranty from date of sale by Connected Solutions Group LLC.
This warranty covers manufacturer hardware or software defects that impair the device's function.
Excluded From Warranty:
- Any manipulation of firmware, software, or hardware by the customer or a third party will disqualify the device from warranty coverage.
- Cosmetic damage/physical damage to the appearance of the device, including but not limited to writings, stickers, and/or any adhesive material.
- Water damage, smoke, or other environmental contamination that is visible by discoloration and or corrosion of the device.
- Damage due to destructive handling or use includes any use or alteration made that deviates from the device's intended use.
- At CSG’s discretion, damaged or missing original packaging may be cause for refusal.
UD Stock Warranty
UD-Stock devices are deemed fully functional for operation and rated “good” cosmetic condition certified by CSG technicians. All devices are factory reset and wiped before shipment. UD-Stock device IMEI/MAC IDs are guaranteed good for activation. Devices will include original accessories. Please beware that devices will have prior activation history. The warranty coverage period begins on the date of invoice. All customers with an approved RMA Number will receive a prepaid UPS Ground shipping label, and CSG will cover return shipping costs.
All UD-Stock devices include a 90-day warranty from the date of sale by Connected Solutions Group. This warranty covers manufacturer hardware or software defects that impair the device's function.
Excluded from Warranty:
- Any manipulation of firmware, software, or hardware by the customer or a third party will disqualify the device from warranty coverage.
- Heavy cosmetic damage/Physical damage to the appearance of the device, but does not prevent the equipment from being used for its intended purpose.
- Water damage is proven by discoloration or corrosion of the device.
- Damage due to destructive handling or use includes any use or alteration made that deviates from the device's intended use.