Limited Warranty

UAG Case Installation

1. Remove the case from the packaging.

2. Set the case on a flat stable surface.

3. Place the device on top of the case.

4. To install, first insert the left side corners of the device, then press in the right-side corners.

5. Once you have secured the tablet inside the case, make sure the buttons perform normally, and check that the tablet is fully functional.

What is covered with Connected Solutions  Limited Warranty program?

Connected Solutions Case Limited Warranty program covers against accidental damage to your device (screen breakage or accidental physical damage to your device) while in use of the protective case covered, causing the device to no longer function as intended.

What is not covered with Connected Solutions  Limited Warranty program?

• Water damage
• Lost devices
• Stolen devices
• Devices confiscated due to law enforcement seizure
• Damage caused by intentional acts and excessive damage (run over by a car)

When will my coverage begin with Connected Solutions Limited Warranty?

• Coverage is one year from the date of purchase

What information will I need to file a claim on my Connected Solutions  Limited Warranty?

• Some information about your device (IMEI, make, model etc.)
• Your policy number or
• Name, address, email used at registration

How do I file a Connected Solutions Limited Warranty claim?

Contact us at 844-651-2321

Are there restrictions on where I can get my device repaired?

No. You can have your device repaired at the location of your choice. However, this is a reimbursement program. Connected Solutions Case Limited Warranty program has a 1 claim limit and will not reimburse for poor repair work. Or, you may submit proof of payment for your insurance deductible/device replacement purchase to be reimbursed up to the maximum amount of your protection warranty.

Where do I upload my repair receipt or proof of deductible payment?

Upload required documentation at the time of claim filing at [email protected].

CONNECTED SOLUTIONS GROUP LLC Limited Warranty (the “CONNECTED SOLUTIONS CASE Limited Warranty”) Terms and Conditions

To the extent the damage to the Eligible Device is covered as set forth below, Connected Solutions Group will pay you up to your selected maximum coverage amount towards the repair or replacement of the damaged device only.

Overview of Program

If you purchase one of the designated  “Connected Solutions Case Products” (“Connected Solutions Case  Protector”) for an Eligible Device (as defined below) from Connected Solutions Group (or another participating distributor as designated by Connected Solutions Group), then, if you use the Connected Solutions Group Case  Protector according to the Instructions (as described in the Service Request process below), and your Eligible Device suffers physical damage to the Eligible Device (excluding intentional acts of damage, or water damage) within one (1) year following the date you purchase the product (as described below, Connected Solutions Group’s designated service center (“Service Center”) will pay you up to your selected maximum coverage amount towards the repair or replacement of the Eligible Device only. The Program is limited to a one-time use within the one (1) year period from date of purchase. You will need to: (i) have registered your Connected Solutions Group Case Protector and Eligible Device as described below, (ii) satisfy all of the other requirements in these Terms in order to receive the reimbursement benefit.

PLEASE NOTE: THE PROGRAM IS NOT ADMINISTERED BY THE MANUFACTURER OR A RETAIL LOCATION OR ANY OTHER DESIGNATED DISTRIBUTOR. PLEASE DIRECT ALL INQUIRIES OR OTHER COMMUNICATIONS REGARDING THE PROGRAM TO CONNECTED SOLUTIONS GROUP OR OUR SERVICE CENTER.

 List of Connected Solutions Group Case Protection Programs and Eligible Devices

1. Eligible Devices: Connected Solutions Group Case Limited Warranty currently covers Tablets and other devices. (“Eligible Device”). Additional Eligible Devices may be added by Connected Solutions Group from time to time as announced through the https://connectedsolutionsgroup.com website or through a participating distributor.

Eligibility Requirements

In order for you to be eligible to use the Program, you must satisfy all of the criteria listed below:

1. You must be a business in the continental US, Alaska & Hawaii (the Program is void for any Service Request made by any customer residing outside the continental US, Alaska & Hawaii).
2. You must have purchased the Connected Solutions Case Protector from a Connected Solutions Group or a distributor designated by Connected Solutions Group.
3. You must have validly registered the Connected Solutions Case Protector and Eligible Device, in accordance with the Registration Process described below, within 14 days following your purchase of the Connected Solutions Group Case Protector (“Registration Period”).
4. You must submit your Service Request (as described below) within 1 year following the date of purchase, by calling 1-844-651-2321.
5. The Device registered must be undamaged at the time of registration. Physical damage incurred prior to registration being completed will not be covered.

Registration Process:

As part of the Eligibility Requirements, you must take the following steps to register the Connected Solutions Group Case Protector and Eligible Device in order to use the Program:

1. The Connected Solutions Group Case Protector with the Connected Solutions Case Limited Warranty is purchased directly from Connected Solutions Group or another distributor designated by Connected Solutions Group.
2. You register the Connected Solutions Case Protector and the Eligible Device by providing the following required information to Connected Solutions Group:
   1. Your original receipt for your Connected Solutions Case Protector purchase. You will need to enter in your purchase date, show the place of purchase, date of purchase, as well as the Case Protector line item to be valid. If it does not show this information, your request will be denied.
   2. Provide the following information to Connected Solutions group:
      1. Business Name
      2. First Name of business contact person
      3. Last name of business contact person
      4. Phone number of business contact person
      5. Email number of business contact person
      6. Business Address
      7. Device IMEI/Serial Number
      8. Device make and model
      9. Purchase Date
3. If you successfully complete all of the steps above, then you will receive a confirmation email, at your designated email address, that Registration has been completed. If you do not receive a confirmation email, it is your responsibility to contact our Service Center to resolve this situation –your Eligible Device will not be considered Registered unless you have received the confirmation email. Once you are Registered, the Registration is not transferable.

Service Request Process:

You are responsible to ensure that you have used the Connected Solutions Group Case Protector properly, and within its specified limits by familiarizing yourself with the instructions applicable for your Connected Solutions Group Case  Protector (“Instructions”) that are accessible via the following URL: https://connectedsolutionsgroup.com/limited-warranty/

If you use the Connected Solutions Group Case Protector in accordance with its Instructions, and accidental physical damage occurs to your Eligible Device while covered with the Connected Solutions Group Case Protection Program within 1 year following your purchase of the Connected Solutions Group Case Protector and your Eligible Device, then you may use your one-time Connected Solutions Group Case warranty claim and submit a Service Request as follows:

1. Access the Program webpage at the following URL for instructions: https://connectedsolutionsgroup.com/limited-warranty
2. File a Service Request for the damaged Eligible Device by calling 1-844-651-2321. During this process you will be required to provide the following:
   1. Pertinent personal information
   2. Such additional information as may be required to initially verify that your Service Request is for an Eligible Device and otherwise appears to be a valid initial claim under the Connected Solutions Group Case Limited Warranty.
3. Once you have provided all of the information required by the initial Service Request process, our Service Center will make a determination of claim acceptance or denial. If your claim is accepted, a payment will be mailed within 15 business days.
4. Your Service Request must be verified by the Service Center as follows:
   1. In order for your Service Request to be finally accepted and validated, the Service Center will verify the following information:
      1. Name of person submitting Service Request matches the name associated with the registered policy (as submitted during the Registration Process).
      2. The Connected Solutions Case Protector was registered within 14 days of date listed on original receipt image (as provided during the Registration Process).
      3. All required information was submitted during the Registration Process
      4. The Connected Solutions Group Case Protector is authentic (serial numbers not found in counterfeit list).
      5. Your Device is an Eligible Device and the damage to your Eligible Device is of the type covered by the Connected Solutions Group Limited Warranty and the claim is otherwise valid under the requirements of this Connected Solutions Group Limited Warranty.
5. If your Service Request passes the verification process, then our Service Center will provide final approval for the Service Request and will notify you via email.
6. If your Service Request does not pass the verification process, then you will be notified via email that your Service Request has been denied, and the email will include the reason for the denial (such as, for example, incomplete information, mismatched information, Connected Solutions Case Protector is not authentic, etc.).
7. PLEASE NOTE: NEITHER CONNECTED SOLUTIONS GROUP NOR OUR SERVICE CENTER SHALL HAVE ANY RESPONSIBILITY WHATSOEVER REGARDING ANY DATA THAT IS CONTAINED ON THE ELIGIBLE DEVICE.
8. If you do not receive an email notification, it is your responsibility to contact our Service Center, via the contact information listed on the Registration webpage, to resolve this situation.
9. Once the Service Request has been completed (either finally approved or denied) your one-time use of the Program is deemed completed and the Program is no longer available to you for the Eligible Device and CONNECTED SOLUTIONS GROUP Case Protector.
10. Program service limit is reimbursement for one repair or one insurance replacement deductible within the coverage terms.

ADDITIONAL TERMS AND CONDITIONS

1. The Program is only available to the specific Eligible Device that you registered during the Registration Process. By submitting a Service Request under the Program, you are representing and warranting to Connected Solutions Group that the Protector was used in accordance with the Instructions that are applicable to the Connected Solutions Group Case Protection Program. Violation of the foregoing (such as for example, submitting a Service Request when you have modified the Connected Solutions Group Case Protector, improperly used the Connected Solutions Group Case Protector or used the Connected Solutions Group Case Protector outside the specified limits) may constitute fraud, and, in addition to voiding your right to participate in the Program, may subject you to legal action from Connected Solutions Group.
2. Connected Solutions Group reserves the right to modify the processes, procedures, parameters, or other terms of the Program, or terminate the Program entirely, at any time, without prior notice to you. If Connected Solutions Group terminates the Program, it may, at its sole option: (i) continue to honor valid Registrations that are made within the applicable Registration Period prior to the effective date of termination of the Program; or (ii) provide you with reasonable compensation (as determined by Connected Solutions Group in its sole discretion). The current status of the Program and applicable terms are available on the Program webpage.
3. Warranty Disclaimers CONNECTED SOLUTIONS GROUP SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF APPLICABLE LAW SPECIFIES A MINIMUM WARRANTY PERIOD, THEN THE WARRANTY PERIOD FOR PRODUCTS SUBJECT TO SUCH APPLICABLE LAW SHALL BE CONFORMED TO THE MINIMUM PERIOD SO REQUIRED. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
4. LIMITATION OF LIABILITY IN NO EVENT, UNDER ANY CAUSE OF ACTION OR THEORY OF LIABILITY, SHALL CONNECTED SOLUTIONS GROUP, ITS SERVICE CENTER, DISTRIBUTORS OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OF ANY NATURE WHATSOEVER, ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM, EVEN IF ANY SUCH PERSON OR ENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE AGGREGATE LIABILITY OF CONNECTED SOLUTIONS GROUP AND ANY OF ITS SERVICE CENTER, DISTRIBUTORS AND/ORSUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCTS THAT ARE SUBJECT TO THE PROGRAM PLUS THE AMOUNT OF ANY SERVICE FEE YOU PAID IN CONNECTION WITH THE PROGRAM. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIMITATIONS OF LIABILITY SET FORTH ABOVE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
5. ARBITRATION: Read The Following Arbitration Provision Carefully. It Limits Certain Of Your Rights, Including Your Right To Obtain Relief or Damages Through Court Action. By registering under this Connected Solutions Group Limited Warranty, you specifically agree to this arbitration provision. To begin arbitration, either you or Connected Solutions Group must make a written demand to the other party for arbitration for the applicable claim (“Arbitration Claim”). The Arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules (“Rules”) of the American Arbitration Association (“AAA”) in effect when the Arbitration Claim is filed. You may get a copy of these AAA’s Rules by visiting www.adr.org. The filing fees to begin and carry out arbitration will be shared equally between you and Connected Solutions Group. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the arbitration. Unless you and Connected Solutions Group agree, the arbitration will take place in a location agreeable to all parties. The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern and not any state law on arbitration. YOU AGREE AND UNDERSTAND THAT this arbitration provision means that you give up your right to go to court on any claim covered by this provision. You also agree that any arbitration proceeding will only consider your Arbitration Claim. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering your Arbitration Claim. THE DEGREE TO WHICH ARBITRATION CAN BE USED AS A DISPUTE RESOLUTION PROCESS FOR CONSUMER CLAIMS VARIES FROM STATE TO STATE, SO THIS ARBITRATION PROVISION MAY NOT APPLY TO YOU, DEPENDING ON YOUR STATE OF RESIDENCE. In the event this arbitration provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, you and Connected Solutions Group specifically agree to waive and forever give up the right to a trial by jury. Instead, in the event any litigation arises between you and Connected Solutions Group, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck.

Eligible Devices and Cases

Samsung Galaxy Tab A 8.4 / UAG (Urban Armor Gear) Scout Case

Claim Service Center: 844-651-2321
Main Office:  804.396.5985 
​Support Line: 800.613.2218