All devices must be returned with the same accessories that were originally shipped. If accessories are missing a 15% restocking fee may apply.
See Warranty Info for details on your specific Return Policy, here. (Insert RMA Policies link when updated) Buyer’s remorse return requests for a refund are only accepted for review if submitted within 30 days from the purchased date. Return requests for replacement or refund will only be processed if the item is reported defective within the stated warranty term, the item is received with a Return Merchandise Authorization (RMA) number assigned by Connected Solutions Group, and the item is returned in the same cosmetic condition as shipped. Replacement units will be shipped when we receive proof of shipment or receive the defective unit. If that does not work for your business, please chose advance replacement as the desired solution and the replacement units will be before the original units are returned. If we do not receive the original devices back, you will be invoiced for the full price of the replacement.
Once your request is submitted, our RMA department will review and provide a resolution within 3 business days. Any request received without the proper information will not be processed. Shipping cost will be covered by CSG when the request is approved by our RMA department except in cases where a 15% restocking fee may apply, in which the return shipping fee will be deducted from the refund. Our RMA department will provide shipping labels and copies of approved documents. All approved units must be returned within 15 days, failing to do so may result in revocation of your RMA arrival and or additional processing fees.
Office: 804.396.5985 Support: 800.613.2218