RMA Form | Connected Solutions Group

All devices must be returned with the same accessories that were originally shipped. If accessories are missing a 15% restocking fee may apply.

See Warranty Info for details on your specific Return Policy. Buyer’s remorse return requests for a refund are only accepted for review if submitted within 30 days from the purchase date. Any buyer’s remorse return requests submitted after 30 days have elapsed will be reviewed on a case by case basis and re-stocking fees may apply. Return requests for replacement or refund will only be processed if the item is reported defective within the stated warranty term, the item is received with a Return Merchandise Authorization (RMA) number assigned by Connected Solutions Group, and the item is returned in the exact same cosmetic condition as shipped. For all other returns, we will automatically process as a repair.

CSG tries at all times to replace defective devices with a functioning version of the same device. However, we are not a manufacturer, our stock availability is based on market availability and we provide our own warranty on products. This warranty does not require CSG to replace a specific unit, only to, at minimum, refund the initial amount of purchase.

Company Name*

Email*

Communications about this request will be directed to the email address entered in this field. Please utilize the "Notes" field if additional contact information is necessary.

Desired Resolution*

If requesting a replacement, your original ship to address will be used unless otherwise indicated below. If requesting a device exchange, please choose "Exchange" and indicate the desired exchange device model(s) in the "Desired Device Model(s)" field.

Payment Information*

I have made payment on the secure payment site and I understand and agree to the Terms of Service

Please Confirm Your Shipping Address:*

Street Address City State ZIP Code

Desired Device Model(s)*

Please provide the model numbers of the devices you would like to exchange your original units for. Please separate multiple device models with a comma.

Shipped Invoice Number and/or Sales Order Number*

This is a 5 digit number located in the top right corner of your Invoice or Sales Order.

Manufacturer & Model*

Please indicate quantities inside parenthesis next to each model if quan

IMEI Number (If not present, please use the MAC ID Number. Please separate multiple IMEI/MAC numbers with a comma.)*

The IMEI/MAC number is a 15 digit number most often located on the back or bottom of the device. It can also be located behind the battery if the battery is removable. If you device does not have a IMEI or MAC number please enter "N/A".

Description of Device Issue and/or Reason for Return*

Please provide a brief description of the reason for your return. Please separate multiple reasons with a comma.

Desired Device Model(s)*

Please provide the model numbers of the devices you would like to exchange your original units for. Please separate multiple device models with a comma.

Notes

Feel free to provide feedback or additional information here.

File Upload

Please include the following information for each device: Device MAC/IMEI number, Reason for Return, and Desired Resolution

Drop files here or

Max. file size: 35 MB.

Terms and Conditions/Warranty Information*

I understand and agree to Terms of Service

Phone

This field is for validation purposes and should be left unchanged.