All devices must be returned with the same accessories that were originally shipped. If accessories are missing a 15% restocking fee may apply.
See Warranty Info for details on your specific Return Policy. Buyer’s remorse return requests for a refund are only accepted for review if submitted within 30 days from the purchase date. Any buyer’s remorse return requests submitted after 30 days have elapsed will be reviewed on a case by case basis and re-stocking fees may apply. Return requests for replacement or refund will only be processed if the item is reported defective within the stated warranty term, the item is received with a Return Merchandise Authorization (RMA) number assigned by Connected Solutions Group, and the item is returned in the exact same cosmetic condition as shipped. For all other returns, we will automatically process as a repair.
CSG tries at all times to replace defective devices with a functioning version of the same device. However, we are not a manufacturer, our stock availability is based on market availability and we provide our own warranty on products. This warranty does not require CSG to replace a specific unit, only to, at minimum, refund the initial amount of purchase.