RMA Form

All devices must be returned with the same accessories that were originally shipped. If accessories are missing a 15% restocking fee may apply.

See Warranty Info for details on your specific Return Policy, here. (Insert RMA Policies link when updated) Buyer’s remorse return requests for a refund are only accepted for review if submitted within 30 days from the purchased date. Return requests for replacement or refund will only be processed if the item is reported defective within the stated warranty term, the item is received with a Return Merchandise Authorization (RMA) number assigned by Connected Solutions Group, and the item is returned in the same cosmetic condition as shipped. Replacement units will be shipped when we receive proof of shipment or receive the defective unit. If that does not work for your business, please chose advance replacement as the desired solution and the replacement units will be before the original units are returned. If we do not receive the original devices back, you will be invoiced for the full price of the replacement.

Once your request is submitted, our RMA department will review and provide a resolution within 3 business days. Any request received without the proper information will not be processed. Shipping cost will be covered by CSG when the request is approved by our RMA department except in cases where a 15% restocking fee may apply, in which the return shipping fee will be deducted from the refund. Our RMA department will provide shipping labels and copies of approved documents. All approved units must be returned within 15 days, failing to do so may result in revocation of your RMA arrival and or additional processing fees.

Company Name*

Name of Submitter*

Customer Email*

Communications about this request will be directed to the email address entered in this field. Please utilize the "Notes" field if additional contact information is necessary.

Desired Resolution*

If requesting a replacement, your original ship to address will be used unless otherwise indicated below. If you are looking to exchange models please reach out to [email protected] or your CSG rep. Exchanges may require payment.

Reason for Return*

Manufacturer & Model of the defective device*

Please indicate quantities inside parenthesis next to each model.

IMEI Number (If not present, please use the MAC ID Number. Please separate multiple IMEI/MAC numbers with a comma.)*

The IMEI/MAC number is a 15 digit number most often located on the back or bottom of the device. It can also be located behind the battery if the battery is removable. If you cannot locate the device identifier, please reach out to [email protected]

Did this issue get troubleshot?*

Support number: 800.613.2218

Yes
No

Payment Information*

I have made payment on the secure payment site and I understand and agree to the Terms of Service

Please Confirm Your Shipping Address:*

Street Address City State ZIP Code

Shipped Invoice Number and/or Sales Order Number*

This is a 5 digit number located in the top right corner of your Invoice or Sales Order.

Address*

Description of Device Issue and/or Reason for Return*

Please provide a brief description of the reason for your return. Please separate multiple reasons with a comma.

Notes

Feel free to provide feedback or additional information here.

File Upload

Please include the following information for each device: Device MAC/IMEI number, Reason for Return, and Desired Resolution

Drop files here or

Max. file size: 50 MB.

Terms and Conditions/Warranty Information*

I understand and agree to Terms of Service

Phone

This field is for validation purposes and should be left unchanged.

CSG offers returns for 30 days! – Read applicable policy below

RMA