All devices must be returned with the same accessories that were originally shipped. If accessories are missing a 15% restocking fee may apply.
Once your request is submitted, our RMA department will review and provide a resolution within 3 business days. Any request received without the proper information will not be processed. Shipping cost will be covered by CSG when the request is approved by our RMA department except in cases where a 15% restocking fee may apply, in which the return shipping fee will be deducted from the refund. Our RMA department will provide shipping labels and copies of approved documents. All approved units must be returned within 5 days, failing to do so may result in revocation of your RMA arrival and or additional processing fees.