POTS Replacement (Plain Old Telephone Service)

You can step into the era of digital transformation with CSG’s POTS replacement services. Our streamlined and fully-supported approach to POTS replacement means that you’ll be able to switch from analog to fiber or wireless connections without major service disruptions. 

Why CSG? 

• Customized, 1-on-1 support: With CSG as your partner, you’re never alone. We connect with our customers through direct interaction and easy, conversational instructions. Our close-knit support team is available so that you can speak to staff by asking for them by name. And we’ll be with you every step of the way as you troubleshoot and resolve any issues. 
• Not just a distributor: CSG designs and delivers solutions. As an OEM, we cut out the middleman and streamline production, distribution, and installation. We’re committed to guiding you through a successful POTS replacement process, unlike other hardware companies and manufacturers that remain preoccupied with billing and hitting targets.
• Flexible and fast: We’re smaller, lightweight, and responsive. That means we can be more flexible and versatile when fulfilling your needs. During POTS replacement services, rest assured that we’ll solve any issues — our can-do attitude means we’re always able to provide an effective solution and meet your needs.

Ready to work with a true partner for your POTS Replacement needs?

America’s network of copper-wire phone lines—commonly known as POTS, which stands for plain old telephone service—is based on analog technology and a copper-wire network.

Plain old telephone lines were introduced in 1876. This analog telecommunication was the standard until 1988. It is still used currently, but all the major telephone providers have initiated their phase-out strategy.

Plain old telephone lines have served the population for generations. Still, many companies find that it’s time to gradually replace them with a universal broadband system that meets the communication needs of the 21st Century. 

POTS lacks the capacity and speed of modern technologies like Voice over Internet Protocol (VoIP)—and most people now use cell phones or internet-based devices as their primary communication devices, driving change in the telecommunications infrastructure.

The FCC issued Order 10-72A1, which mandated all POTS lines in the US be replaced with an alternative service, such as fiber or wireless connections, by August 2, 2022. These lines are now decommissioned.

Rising costs of POTS services and more affordable cellular services are driving the trend toward POTS line replacement. The Bureau of Labor Statistics shows the cost of POTS lines increased by 27% in 2020. The cost of cell services dropped by half during the same period.

Many companies still rely on POTS technology. It is still being used for life-saving emergency communications that run natively on analog lines, including:

• Fire alarm lines
• Elevators
• Phone lines (for low use cases or emergency lines)
• Fax lines
• Security systems

Our POTSolve solution provides TRUE dial tone and is a simple replacement for your current setup.

If your organization is relying on legacy landline networks, planning your POTS replacement now and obtaining convenience, service, and speed of digital systems is paramount to your success. Without POTS replacement, your organization won’t be able to get maintenance services or replace broken hardware that’s already deteriorating.

Connected Solutions Group (CSG) offers a 4G LTE (Long-Term Evolution) enterprise-class POTS replacement solution for a low monthly fee. Our service provides real-time insights into each phone line connected or other lines via a customer dashboard monitoring portal.

To learn how we can provide you with a POTS replacement solution today so you and your customers can save money, complete our online contact form.

Deciding you need POTS analog telephone lines replaced is easy. Think about the increased cost, the limitations of unified communications (UC), and the reliability requirements of emergency services that will otherwise plague your organization.

With the cost to maintain POTS lines and the decreased geographical coverage, you will see these factors drive up the costs of your services—forcing you to charge more. Customers are already experiencing cost increases as the transition to digital communications is happening, so why add to it?

Many people associate the 4G network with their cell phone service, but this is only part of its complete functionality. Leading solutions like POTSolve use enterprise-grade routers that optimize signals and minimize their signal-to-noise ratio, producing faster, more reliable service for you and your organization.

Additional benefits of 4G failover include its affordability and flexibility since you can implement it rapidly compared to wired connections.

Standard POTS Lines Application

For your basic needs, such as Fax, just the Analog Telephone Adapter (ATA) is needed. We program your phone number directly into our software and route your call to its destination for you. This software simply needs power and Internet, which the POTSolve Bundle can assist with.

Emergency and everyday services are complex and provide life safety services. We build the ATA into an enclosure with a battery for backup purposes and an LTE router for constant connection. 

We do this by connecting our RJ21X to your existing systems and provisioning your ATA for specific use cases, so you can offer reliable life-saving services without the hassle.

For elevators, it is a traditional hands-free phone that complies with the Americans with Disabilities Act (ADA) in each elevator cab. An elevator shaft is lined with concrete and steel, so a cellular transceiver must be located inside the shaft.

We provide these services for:

• Fire alarm lines
• Elevator controls
• Voice lines (low use case), fax lines, and call boxes
• ATMs
• Metering

All of these lines can be managed in our portal and supported by CSG and our Managed Services offerings.

Important systems run on analog devices and lines — emergency call boxes, fax machines, etc.

If these systems break, even a licensed network tech won’t be able to get the right gear.

Gain access to additional POTSolve features, supporting 1-16 lines per enclosure with Connected Solutions Group.

POTSolve’s battery backup integrates with existing systems to provide hours of service during power outages and also sends automatic alerts via email when the device goes offline.

Starting a POTS line replacement is easy.

POTSolve fills all POTS line replacement needs without buying multiple devices from multiple vendors. POTSolve integrates into existing communications infrastructure, replacing legacy POTS lines—burglar and fire alarms, fax, gate access, modems, and more.

Our POTSolve device also offers 1-to-1 integration and is fully programmable for custom use cases. This capability allows a computing device to easily detect a new hardware component without configuring it or requiring a user to resolve resource conflicts.

A host system compatible with your infrastructure exchanges data with its components through mechanisms like defined memory, direct memory access channels (DMACs), I/O spaceport addresses, and interrupt request lines (IRLs). Each device must be uniquely associated with these mechanisms to operate.

Analog signal phone service is delivered to you over a 4G LTE cellular network, providing you with the most comprehensive coverage of any mobile network nationally.

Compare reliable Internet connectivity from Verizon’s 4G LTE network to the aging copper in the ground that, in some places, is over 100 years old and susceptible to failure.

POTSolve can connect to any fire alarm and pass fire marshal inspection anywhere in the domestic U.S. It is also compliant with National Fire Association Rule 72 and Underwriters Laboratories Rule 864 which define the types of services for connecting to fire alarms.

POTSolve meets PCI, HIPAA, FCC, NFPA, UL and UL 60950-1 compliances.

Fire panel compliance

Meets or exceeds both National Fire Protection Association Rule 72 and Underwriters Laboratories rule 864 for what types of services can connect to fire alarms. POTSolve can connect to any fire alarm and pass fire marshal inspection anywhere in the domestic U.S.

Underwriters laboratories

Meets or exceeds UL 864 for fire alarm panels.

HIPAA-compliant fax gateway

Easily send and receive faxes over encrypted and secure connections.

Technological advances like cell networks contribute to a steady decline in POTS networks. The quality of POTS lines is deteriorating with less incentive from telecoms to maintain them. 

Now, landline costs are tripling or quadrupling in some areas, with an expected upward trend as analog telephone lines approach their end of life.

VoIP is a common solution for many POTS applications, but it generally fails to meet the high-reliability requirements for emergency services. Connected Solutions Group’s POTSolve devices provide analog voice communication over a 4G/LTE network for no CAPEX, allowing you to begin saving money immediately. 

Our devices also have the redundancy needed to replace POTS for virtually all applications, including emergency services.

Analog signal phone service is delivered to you over a 4G LTE cellular network, providing a reliable connection that won’t get disrupted by local hazards. POTSolve saves money, provides redundancy and better reliability, and ensures fire panel compliance.

Perform your POTS line replacement with ease from POTSolve.