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RMA Form

Returns & Exchanges

Business tech that works for you, and a return process that’s just as simple. Start your return request

Need to send something back? We make it easy. If your hardware isn’t the right fit, you
can return it within 30 days from the date of purchase.

Need tech support or to process an exchange?
Contact us at [email protected] or 1.800.613.2218 for 24/7 assistance.

link-imageVIEW FULL RETURN POLICY

Other Warranty Policies:

Before You Start

  • All returns must be approved via the RMA request form.
  • You must submit your return request within the allowed timeframe (30 days).
  • Returns for non-defective items may be subject to a 15% restocking fee to cover inspection and repackaging costs.
  • Include everything in your return shipment: original box, packing materials, manuals, and accessories.
  • Non-returnable items include services, labor, software licenses, and certain custom or clearance items.
  • CSG will provide a prepaid shipping label. If another label is used, shipping costs will be the customer’s responsibility and non-refundable.

How to Start a Return

  1. Submit Your Return Request
    • Fill out the form below with your contact details, order number, and reason for return.
  2. Get Your RMA Response
    • We’ll review your request, and upon approval, will send you return instructions and pre-paid shipping label within 3 business days. Please keep note of your RMA# for your records.
  3. Ship Your Item(s) Back
    • Use original packaging if possible.
    • Using the provided pre-paid shipping label, ship within 5 business days of RMA approval.
    • Refunds may be adjusted if any accessories or items are missing.
    • Refunds will be applied in the original form of payment within 10 business days of RMA processing.

RETURN REQUEST FORM

  • This field is for validation purposes and should be left unchanged.

  • Please complete the form below. We’ll review your request to determine eligibility and provide a prepaid return label if approved.

  • We’ll send all return updates here.
  • This is a 5 digit number located in the top right corner of your Invoice or Sales Order.
  • Please indicate quantities inside parenthesis next to each model you are returning.
  • 15-digit number, usually found on the back or bottom of the device.